Opt-Out of SMS Notifications (CRM/Contact)

Summary:

• We're introducing an option for users to easily opt-out of SMS notifications by simply replying with "STOP" to any SMS they receive from our platform.

Intended Outcome:

• Empower users with more control over the communications they receive, ensuring they only get the messages they want. This also aligns with NZ legislation, enhancing user trust and compliance.

How Will It Work?

• Whenever an SMS is sent, an opt-out message will be included, allowing users to reply with "STOP" to unsubscribe from future SMS notifications.

• Once opted out, the user's number will be added to a "do not send" list, ensuring they don't receive further SMS notifications unless they choose to opt back in.