Integrated Inbox for Email and SMS Communications (User Notifications)

Summary:

• A feature suggestion has been proposed for an integrated inbox within the platform, designed to consolidate and manage both email and SMS communications between users, their customers, and the system.

Details:

• Current Functionality: The platform currently supports messaging capabilities but lacks a unified system for managing diverse communication types like emails and SMS.

• Proposed Feature: The development of an integrated inbox that encompasses both email and SMS communications. This feature aims to provide a singular, organized space for users to access, view, and manage all forms of messages.

• Use Case: Users will benefit from a streamlined communication process, where they can easily track and respond to various types of messages in one centralized location.

Benefits:

• Offers a comprehensive communication solution, combining email and SMS messages in one accessible inbox.

• Enhances user efficiency and organization in managing communications across different channels.

• Facilitates better tracking and responsiveness to customer interactions, improving overall service quality.