Enhanced Communication Triggers for Unassigned Jobs in Scheduler

Objective:

• To improve the user experience by preventing reminder emails or communication triggers for unassigned jobs in the scheduler, as these are not confirmed bookings.

Description:

• Users have expressed the need to exempt unassigned jobs in the scheduler from reminder emails or communication triggers.

• These jobs are not confirmed bookings and are simply waiting for assignments.

• The current system does not differentiate between assigned and unassigned jobs when sending out communications, which can lead to unnecessary emails being sent out for unconfirmed jobs.

Proposed Solution:

• Implement additional conditions in the communication settings to enable communication triggers only once the job has been assigned.

• This will prevent unassigned jobs from triggering reminder emails or other communications, ensuring that only relevant and necessary communications are sent out.

• Utilise the existing Customer confirmed toggle to trigger communication once job is confirmed.

Benefits:

• Improved user experience by preventing unnecessary communications for unassigned jobs.

• Enhanced communication settings that allow for more control over when communications are triggered.

• Increased efficiency by reducing the number of unnecessary emails sent out.

Original request:

• Can we request that the current use of the unassigned section of the schedular be exempt from any reminder emails/triggers as these are not confirmed jobs, just sitting and waiting for bookings. We can't use the trigger section yet because we have jobs sitting unassigned that we move around.