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Communication Sent to Customers without an Email / Mobile

Feature Request

It would be great if it was more evident when communication tries (and essentially fails) to send to customers without an email address and/or mobile. Currently, the easiest way to check is to manually open every reminder to ensure there was an email or mobile number linked.

Instead can the email address or mobile number be displayed as part of the table? Or instead of "Done - Yes", have "Done - Failed" or something.

Alternatively can communication without a client email or mobile linked default to the company's email / mobile?

Posted by Termite Solutions South Coast ·
3 comments

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Comments3

  • Prue Wernicke

    Team•

    Sep 11, 2023

    Hi @Termite Solutions South Coast

    We do have a Bounce Log and also Bounce Log Notifications available. Information on how to set it up can be found here.

    If it is something more taht you are looking for, please let us know.

    • Termite Solutions South Coast

      •

      Sep 11, 2023

      Hi Prue, this only sends a notification if the entered email is incorrect, not if there is no email address to begin with. We had a customers reminder the other week not send as there was no email address and we did not receive any bounce notification to say it didn't send.